Telehealth refers to the provision of health services remotely by using modern technology. The term telemedicine is also used to describe the concept of providing medical services remotely. Connecting doctors, physician assistants and nurse practitioners, as well as medical staff securely and efficiently with patients for healthcare is revolutionizing medicine and is here to stay.
At PSMG we have a very easy process that allows a visit to be conducted remotely. In its simplest form, at the scheduled visit time, you get a text message in your smart phone that contains a link. You touch the link, allow for access to microphone and camera by touching "Allow", and wait for our office to come online. If you prefer an email link through the computer, then we will send you an email with a link. You connect through the link and follow directions. It is easy, fast and efficient. We recommend that you chose a comfortable and safe location while you are connected and that you protect your need for privacy. Remember to "Allow" the microphone and the camera when needed or requested so that you have both audio and video connection.
Our staff will give you instructions on the phone when your visit is scheduled. Naturally, you can schedule a visit in person if it is preferable to you or if you need to have a treatment or blood tests requiring that you are physically present.
Telehealth brings flexibility and efficiency to the relationship of the patient with the doctor and we certainly hope that it works well for all users.
Updated Pacific Shores Medical Group (PSMG) procedures regarding COVID-19 as of 4/10/2020:
- As implemented on 3/17/2020, all visits are pre-screened via phone call. All patients are asked if they have any acute symptoms such as cough or fever. If the answer is yes, they are asked to stay home, contact their primary care provider, and go to ER as needed if symptoms get worse. PSMG provider is informed.
- Only patients who absolutely need to come in due to necessary scheduled treatments are allowed to come in person. Patients are reminded about strict hand washing and are always required to wear a mask while in our office. If patient does not have a mask, we will provide a mask at visit time.
- All patients are otherwise scheduled for Telehealth visits; we have full implementation of face to face Telehealth encounters with the High Five platform.
- Only patients are allowed in the office; visitors, care givers, and family members are all asked to wait outside the office, preferably in their cars or outside of the medical office building, until the patient is ready to leave. Inside our office, the use of a mask is universal and mandatory for everyone.
- Patients are again screened upon arrival about any acute symptoms, including cough and fever. If any acute symptoms are present, they are promptly given a surgical mask, placed in an exam room with closed door and the provider is immediately informed.
- Any staff physically interacting with patients follows appropriate guidelines, including strict hand washing, wearing surgical masks in all patient care or patient facing areas, and gloves as indicated.
- Equipment and chairs are wiped clean with appropriate wipes and procedures.
- Our front office, medical assistants, nurses and providers communicate frequently during the day to enhance everyone’s awareness about any issues that may need attention.
- Through the application of these procedures and with the advent of Telehealth, the number of in-person visits has declined; consequently, the staff is able to maintain an orderly process for patients on therapy, maintaining appropriate distance between patients, thus offering a controlled and comfortable environment.
- Updates from the CDC and local hospitals and authorities are reviewed regularly in order to inform our team. Staff is encouraged to stay informed by checking pertinent links posted in our PSMG intranet. We are hopeful that normal activities will return at some point; meanwhile we are committed to do our best to continue caring for patients safely and effectively.